Customer Support Representative

What we do

Join a lean team of 30 people around the world, dedicated to making buying, selling, and moving crypto easier. Swapped.com is here to make being on-chain easier.

Our products are live with heavy hitters like Polymarket, Trust Wallet, Brave Browser, and many others to make crypto simpler. We have onboarded 2M + users across 150+ countries to Web3 and handle 100s of thousands of transactions per month.

You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.

What you will do

• Customer support: Provide great customer service to our customers and merchants across our different products
• Bug reports: Investigate and create bug reports reported by customer’s, and found yourself, to our technical team to ensure a great customer experience
• Payment reviews & anti-fraud: Review a small number of orders to protect against payment fraud and suspicious activity
• Cross-team collaboration: Liaise regularly with the support team, and the wider company, about any relevant updates or changes, as well as other departments within the company to raise issues or suggestions

Skills & Competencies

• English fluency
• Great communication and problem solving skills
• Strong attention to detail
• Proactivity when handling issues and tasks
• Ability to work independently and remotely effectively
• Experience using cryptocurrency

Who you are

• 2-3 years of experience within customer support or success roles, ideally within fintech, crypto, or a payment service provider environment
• Strong attention to detail with an analytical mindset
• Proactive team player with a flexible schedule
• Great ability to communicate effectively in written and verbal English with colleagues, and customers and external providers
• Excels in fast paced working environments without unnecessary processes or bureaucracy 

Bonus

• Experience with non-custodial crypto models
• Experience within start up and/or fast moving working environments 
• Experience within iGaming

Why choose Swapped.com?

• Competitive salary
• Yearly performance-based bonus (1–2 months’ salary)
• Yearly company trip with the team, meeting all your colleagues in-person
• Fast-paced environment where thought to action doesn’t require dozens of meetings with middle management
• A team that rewards results and performance
• Work fully remotely or join us in-office in Malta, Denmark or Lithuania
• No corporate BS