Category salary guide
Support salaries
See junior, mid, and senior pay for common support roles in the US, UK, EU, Singapore, UAE, and remote.
United States: Junior · Mid · Senior
| Role | Junior | Mid | Senior |
|---|---|---|---|
| Technical Support Engineer | $75k – $90k | $105k – $125k | $140k – $155k |
| Customer Support Agent | $65k – $75k | $90k – $105k | $120k – $130k |
| Trust & Safety Analyst | $80k – $95k | $110k – $135k | $150k – $165k |
| Risk Operations Analyst | $85k – $100k | $120k – $140k | $160k – $175k |
United Kingdom: Junior · Mid · Senior
| Role | Junior | Mid | Senior |
|---|---|---|---|
| Technical Support Engineer | £40k – £45k | £55k – £65k | £75k – £80k |
| Customer Support Agent | £35k – £40k | £50k – £55k | £65k – £70k |
| Trust & Safety Analyst | £45k – £50k | £60k – £70k | £80k – £85k |
| Risk Operations Analyst | £50k – £55k | £65k – £75k | £85k – £90k |
Europe: Junior · Mid · Senior
| Role | Junior | Mid | Senior |
|---|---|---|---|
| Technical Support Engineer | €35k – €40k | €50k – €55k | €65k – €70k |
| Customer Support Agent | €30k – €35k | €40k – €50k | €55k – €60k |
| Trust & Safety Analyst | €40k – €45k | €55k – €60k | €70k – €75k |
| Risk Operations Analyst | €40k – €45k | €55k – €60k | €70k – €75k |
Singapore: Junior · Mid · Senior
| Role | Junior | Mid | Senior |
|---|---|---|---|
| Technical Support Engineer | S$60k – S$70k | S$75k – S$90k | S$95k – S$105k |
| Customer Support Agent | S$50k – S$60k | S$65k – S$80k | S$85k – S$95k |
| Trust & Safety Analyst | S$60k – S$70k | S$80k – S$95k | S$105k – S$115k |
| Risk Operations Analyst | S$65k – S$75k | S$85k – S$100k | S$110k – S$120k |
UAE: Junior · Mid · Senior
| Role | Junior | Mid | Senior |
|---|---|---|---|
| Technical Support Engineer | 150k – 170k AED | 200k – 220k AED | 250k – 270k AED |
| Customer Support Agent | 130k – 150k AED | 170k – 200k AED | 220k – 240k AED |
| Trust & Safety Analyst | 160k – 180k AED | 210k – 240k AED | 270k – 290k AED |
| Risk Operations Analyst | 170k – 200k AED | 220k – 260k AED | 280k – 310k AED |
Remote (Global): Junior · Mid · Senior
| Role | Junior | Mid | Senior |
|---|---|---|---|
| Technical Support Engineer | $65k – $75k | $90k – $105k | $120k – $130k |
| Customer Support Agent | $55k – $65k | $75k – $90k | $100k – $110k |
| Trust & Safety Analyst | $70k – $80k | $95k – $110k | $125k – $135k |
| Risk Operations Analyst | $75k – $90k | $100k – $120k | $130k – $145k |
About Support salaries
Support pay tracks volume, complexity, and coverage. Crypto adds risk and fraud work that needs clear process.
How to read these bands: "Junior" is the lower third of a region's base range, "Mid" is the middle band, and "Senior" is the upper band. Pay changes with company stage (startup vs. later stage), location, and how much pay is variable or equity. The tables show base pay only. Always compare total pay, not just base.
What influences pay
- Volume and SLAs
- Coverage hours and tiers
- Tooling and automation
- Risk and escalation scope
In-demand skills
- Helpdesk and triage
- Knowledge systems
- Escalations and risk
- Customer communication
Typical career ladder
- Junior: ticket handling
- Mid: areas of depth and QA
- Senior: training, tooling, and operations
Practical tips
Share CSAT, first response time, and backlog cuts. Explain how you set up knowledge bases, scripts, and tooling. Ask about coverage hours and on call.